FAQ

The jewellery we produce is made to order and usually takes 7-12 days to ship. For those looking for faster delivery, we recommend checking out the express shipping that is available.

Yes, you can change your order. If you are unsure about your selection, please contact us for assistance. We may modify the gold colour, metal, centre stone or resize your jewellery. Please note, changes can only be made once per item.

Yes, you can customize an order! Whether you want to modify an existing design or create something entirely new, our support team is here to help. Custom orders are non-returnable and non-exchangeable but do qualify for resizing and our Lifetime Warranty.

Yes, we would be happy to help you! You can contact us by phone at +91 90546 58870, via the blue chat icon on our website, by email at hello@luxurianjewels.com or via our contact form.

Our virtual ring sizer helps you determine the correct ring size. You can also visit a local jeweler to check your size. We use US ring sizes for reference.

Yes, we offer engraving services for up to 20 characters, including numbers, symbols, and letters. Popular choices are dates, initials, special phrases, and names. Please note that engraved items are non-refundable and non-exchangeable.

No, we do not sell settings separately. Each setting is custom-made for its specific center stone. For assistance in choosing the right stone, please contact us.

Yes, we offer loose diamonds for sale. Contact our support team for assistance in finding the perfect one.

Yes, we have matching sets, including engagement rings and wedding bands. Examples include diamond, without diamond, gold collections.

No, we do not accept jewelry made by other companies for any service. However, if you have a Luxurian piece of jewelry that needs service covered by our Lifetime Warranty, we will assist you with insured shipping for repairs such as rhodium re-dipping, resizing or cleaning.

Yes, you can track your order status by contacting our support team. Once your order is ready to ship, you'll receive a tracking email with a link to monitor the shipment.

No, we currently do not accept phone orders. Please place your order through our website. If you need assistance, feel free to call us at +91 90546 58870 and send me a message. We are here to help you!

No, we do not have any ready to ship collections. All orders are made to order

Contact us with the details of the diamond you're looking for, and we'll do our best to assist you.

Yes, all our white gold rings are rhodium-plated for a beautiful white sheen. Rhodium replating is covered under our Lifetime Warranty. If your jewelry needs replating, please inform us.

Yes, you can change your payment method. Contact customer support, and we will make the change within 1-2 business days.

Yes, we offer payment in installments. Contact us for more details.

Yes, it is possible. Please contact us to get the details required for bank transfer payment.

If you have opted for instant payment, your card will be charged immediately. For inquiries about ShopPay fees, please contact us directly. Do not hesitate to contact us for any clarification on your card charges.

Discount codes are applied during checkout to reduce your final total. Generally, only one discount code can be used on each order. For questions about discount codes and ongoing sales, contact us.

Yes, our default currency is USD, but you can change it to CAD, AUD, EUR, or GBP for your convenience.

Yes, we offer a paid lifetime warranty on all our jewellery. This includes rhodium dipping, prong tightening and cleaning services over time, with shipping costs included only. You can find out more about our lifetime warranty here.

Yes, we offer jewelry cleaning services as part of our paid Lifetime Warranty. If you'd like to have your jewelry cleaned, please contact us.

We do not offer jewelry insurance directly. However, your purchase includes a jewelry appraisal and diamond certificate (if applicable), which you can use to obtain insurance from a third-party provider.

Our lifetime warranty covers rhodium dipping, prong tightening, cleaning, repolishing, and other services. To initiate a service request, please contact us. Note that most services typically take 2-3 weeks to complete, so plan accordingly if you have upcoming events.

No problem! Your first resizing within the first year of purchase is free. Here's what to do:

Notify us of your resizing request and the desired size for your ring. If you are unsure about your ring size, we recommend visiting a local jeweler for accurate measurements.

You will receive an insured shipping label to send your ring to us.

Expect a tracking email for your replaced ring within 2-3 weeks.

If you have any questions about the process, don't hesitate to contact us.

Yes, every piece of jewellery we make is appraised. You can use this appraisal along with any applicable diamond certificate to secure insurance for your jewellery through a third party insurer. If you would like an electronic copy of your appraisal, please contact us.

Your personal information may be shared with Company employees, contractors or agents for various purposes such as creating your Custom by Luxurian account, processing payments, resolving inquiries, tailoring messages and improving the user experience on the Website. If you have any concerns or would like to delete your personal information, you can opt out or contact us.

Yes, shopping with Custom By Luxurian is secure. We use Shopify for regular checkout, which uses 3D Secure technology. Shoppe, PayPal and bank transfer options are also encrypted. PayPal transactions are monitored 24/7 for fraud prevention. Your card information is never shared with us when using PayPal. For more information on security measures, feel free to contact us or refer to Shopify, PayPal.

Yes, we provide discreet packaging for your jewellery. Your order will be packed in a jewellery box, which will be sealed in a larger custom by luxurian box, which will then be placed inside a plain white package. There is no indication of its contents on the outer package, ensuring privacy from both potential theft and the recipient of your gift.

In your package your jewelry will be presented in a matching jewelry box, such as one for a necklace or ring. This jewelry box will be placed inside a custom by luxurian box, suitable for display on a vanity or similar surface. Additionally, inside the package, you will find a custom by luxurian appraisal, along with a diamond certificate if applicable.

Yes, we offer CVD and HPHT lab diamonds certified by GIA or IGI. Browse our collection here. Our inventory changes constantly, so if you see a diamond you like, don't hesitate to reserve it.

Yes, our diamonds are certified by GIA and IGI, and each diamond comes with a certificate. You can learn more about their certification processes on their respective websites.

Yes, lab diamonds are genuine diamonds, with the same chemical and physical properties as natural diamonds. They are created in a controlled laboratory environment using methods such as chemical vapor deposition (CVD) and high pressure-high temperature (HPHT). While natural diamonds are formed deep within the Earth's crust, lab diamonds offer a more sustainable and affordable alternative. They go through the same manufacturing processes as natural diamonds, but are produced in a controlled setting. If you are considering lab diamonds, our representatives can help you view our inventory.

Lab diamonds are artificial diamonds created in a controlled environment that mimics the formation of natural diamonds. They share many of the same properties as mined diamonds. Moissanite, however, is a naturally occurring mineral composed of silicon carbide that has different optical properties than diamonds, including higher brilliance and fire.

Yes, our lab diamonds are certified by either GIA or IGI, internationally recognized organizations. You'll receive a physical or digital certificate with your purchase.

GIA and IGI certifications confirm the identity and quality of diamonds, including lab-certified diamonds. These organizations evaluate diamonds based on size, color, clarity, cut, and other factors, and provide a certificate as proof. The certificate is important for insurance purposes and to confirm the authenticity of your jewelry.

The "4 Cs" of a diamond are clarity, color, carat weight, and cut. These parameters determine the quality and value of a diamond, which are graded on a scale. The price of a diamond depends on its grade in these areas, with the flexibility to prioritize some Cs over others depending on size. Feel free to contact our support for guidance in choosing the right diamond.

Our diamond inventory updates hourly. If you can't find what you're looking for, contact us for assistance in finding your perfect diamond.

We do not provide insurance on diamonds or jewellery, but we do provide paid jewellery appraisals and physical diamond certificates. Let us know if you would like an electronic copy of your certificate. You can use these documents to arrange insurance with a third party.

Yes, we offer gemstone jewelry and gemstone custom jewelry. If you are interested in ordering a custom piece with unique gemstones, please contact us, and we will be happy to fulfill your request.

No, moissanite is not a lab diamond. It's a naturally occurring mineral made of silicon and carbon. While naturally found moissanite is usually too large for jewelry, any moissanite used in jewelry is created in a lab. Moissanite is a popular diamond alternative due to its hardness and sparkle, ranking 9.25-9.5 on the Mohs scale compared to diamonds at 10.

Yes, our moissanite stones are colorless, graded D-F on the diamond scale.

Moissanite retains its sparkle indefinitely with regular cleaning and maintenance; it doesn't diminish over time. If you'd like your jewelry cleaned, just let us know.

Lab-grown gems are created in laboratory environments that mimic natural underground conditions. Unlike mined diamonds, they are created synthetically, mirroring the processes that create diamonds and moissanite.

Absolutely! Moissanite is highly durable, ranking as the second hardest gemstone. It scores between 9.25 and 9.5 on the Mohs hardness scale, just below diamonds which score a perfect 10. With regular daily use, your moissanite will remain pristine for a lifetime.

Yes, we offer alternative gemstones such as ruby, emerald, sapphire and others for custom jewelry. If you are interested in using gemstones other than diamond or moissanite, feel free to contact us for more information.