FAQ
Shipping
My Order
Payments
More Topics
Shipping
How long will it take to receive my order?
Orders typically require 7–14 business days for production and 5–7 business days for delivery, depending on your location.
Do you offer free shipping?
Yes, we offer free worldwide shipping on all orders.
Is shipping insured?
Yes, all shipments are fully insured until delivered safely.
Do you ship internationally?
Yes, we ship globally using trusted carriers like DHL, FedEx, and UPS.
Are there any customs or import duties?
International orders may be subject to customs fees, which are the buyer’s responsibility.
Will I receive tracking details?
Yes, tracking information is provided once your order is shipped.
Is a signature required on delivery?
Yes, all high-value orders require a signature for security.
Can I change my shipping address after placing an order?
Address changes are only possible within 24 hours of order placement.
What happens if I miss my delivery?
The courier will attempt redelivery or contact you for rescheduling.
Do you ship to PO boxes?
No, we do not ship to PO boxes for security reasons.
My Order
How long does it take to make my jewelry?
Most pieces are made-to-order and require 7–14 business days.
Can I cancel my order?
Orders can be canceled within 24 hours only.
Can I modify my order?
Modifications are possible within 24 hours of placing the order.
Can I customize my jewelry?
Yes, we offer full customization options for designs, diamonds, and metals.
How can I track my order?
Tracking details will be emailed after shipment.
Do you have ready-to-ship products?
Yes, some items are available for immediate dispatch.
Can I place an order over the phone?
Yes, our support team can assist you with order placement.
Do you provide engraving services?
Yes, engraving is available on selected items.
Can I order only a diamond or only a setting?
Yes, both options are available based on your preference.
Can I send you my jewelry? What if my order is delayed?
We will inform you promptly in case of any delays.
Payments
What payment methods do you accept?
We accept credit cards, debit cards, PayPal, and bank transfers.
Is my payment secure?
Yes, all payments are processed through secure, encrypted gateways.
When will I be charged?
Payment is charged immediately after order confirmation.
Do you offer EMI or installments?
Installment options may be available depending on your payment provider.
Can I pay via bank transfer?
Yes, bank transfer is available upon request.
Do you accept international payments?
Yes, we accept payments from most countries.
Are prices inclusive of taxes?
Prices may exclude local taxes or duties for international orders.
Can I use discount codes?
Yes, valid promo codes can be applied at checkout.
What happens if my payment fails?
You can retry or choose another payment method.
Will I receive a payment confirmation?
Yes, you will receive an order confirmation email.
Warranty & Care
Do your products come with a warranty?
Yes, all our jewelry comes with a limited warranty that covers manufacturing defects in material and workmanship.
What does the warranty cover?
The warranty covers issues such as loose stones, faulty settings, or manufacturing defects under normal use.
What is not covered under warranty?
The warranty does not cover damage caused by accidents, misuse, improper care, normal wear and tear, or unauthorized repairs.
How long is the warranty period?
Our standard warranty period is 30 days from the date of delivery.
Do you offer free repairs?
We offer free repairs only for manufacturing defects within the warranty period. Other repairs may involve additional charges
How can I request a repair or warranty claim?
You can contact our support team with your order details and images of the product. Our team will guide you through the process.
Do I need to pay for shipping during repairs?
Customers may be responsible for shipping costs unless the issue is confirmed as a manufacturing defect.
Will my jewelry be replaced if damaged?
Replacement is only provided if the issue is due to a manufacturing defect and cannot be repaired.
How should I care for my jewelry?
To maintain its shine and durability:
Avoid contact with chemicals, perfumes, and water
Store in a dry, soft-lined box
Clean gently with a soft cloth
Can I get my jewelry professionally cleaned or serviced?
Yes, we offer cleaning and maintenance services upon request. Charges may apply depending on the service.
Privacy
Is my personal data secure?
Yes, we use advanced encryption to protect your data.
Do you share customer information?
No, we do not sell or share personal data.
How is my payment information handled?
Payments are processed via secure third-party gateways.
Do you store credit card details?
No, we do not store sensitive payment information.
Will I receive promotional emails?
Only if you subscribe, and you can unsubscribe anytime.
Is browsing your website safe?
Yes, our website uses SSL security.
Do you use cookies?
Yes, to improve user experience.
Can I request data deletion?
Yes, you can request deletion of your data.
Is my order information confidential?
Yes, all order details are kept private.
Do you comply with data protection laws?
Yes, we follow applicable data protection regulations.
Gift & Packaging
Do you offer gift packaging?
Yes, all orders come in premium packaging.
Is packaging discreet?
Yes, packaging is secure and discreet.
Can I include a gift message?
Yes, you can add a personalized note.
Does packaging include certification?
Yes, certified items include reports.
Will the invoice be included in the box?
No pricing details are included for gifts.
Is the packaging safe for shipping?
Yes, packaging is designed to protect the product.
Can I request special packaging?
Yes, custom packaging may be available.
Is the box reusable?
Yes, our boxes are premium quality.
Do you offer luxury gift boxes?
Yes, luxury packaging is included.
Is there an extra charge for packaging?
No, standard packaging is free.
Diamonds
Are your diamonds certified?
Yes, all diamonds come with certification.
What certifications do you provide?
We provide GIA, IGI, or equivalent certifications.
Do you sell lab-grown diamonds?
Yes, we offer both lab-grown and natural diamonds.
Are lab diamonds real?
Yes, they have the same properties as natural diamonds.
What are the 4Cs?
Cut, Color, Clarity, and Carat.
Can I choose my own diamond?
Yes, customization is available.
Do diamonds come with warranty?
Yes, as per our policy.
Are your diamonds conflict-free?
Yes, all diamonds are ethically sourced.
How do I verify certification?
You can verify using the certificate number online.
Do you offer diamond upgrades?
Yes, upgrade options may be available.
Gemstone
What gemstones do you offer?
We offer moissanite, sapphire, emerald, ruby, etc.
Is moissanite a diamond?
No, it is a separate gemstone.
Is moissanite durable?
Yes, suitable for daily wear.
Do gemstones come certified?
Yes, where applicable.
Are gemstones natural or lab-created?
Both options are available.
Can I customize gemstone jewelry?
Yes, fully customizable.
Do gemstones fade over time?
No, high-quality stones retain their appearance.
Are gemstones safe for everyday wear?
Yes, depending on the type.
Do you offer rare gemstones?
Yes, on request.
Can I request a specific gemstone?
Yes, custom sourcing is available.
NEED ASSISTANCE?
If you need any assistance with your order or have questions regarding shipping, sizing, address updates, or cancellations, our team is here to help. You can reach us directly through the options below or email us at custombyluxurian@gmail.com
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