Shipping & Packaging

At Custom By Luxurian, we understand that receiving jewelry is not just about delivery but the full experience. From the moment your order is placed to the moment it reaches you, we focus on keeping the process secure, reliable, and smooth. Our goal is to ensure that your jewelry arrives safely while maintaining the premium feel our brand represents.

Shipping

We offer worldwide shipping using trusted carriers to ensure safe and timely delivery. Every order is handled carefully and shipped with full insurance so that your jewelry remains protected throughout the journey.

  • Free worldwide shipping on all orders
  • Trusted carriers such as FedEx, UPS, DHL, or USPS
  • Fully insured shipping from dispatch to delivery

While we cover shipping costs, international customers may be required to pay customs duties, VAT, or import charges based on their country’s regulations. These charges are set by local authorities and are the buyer's responsibility. In some cases, customs clearance may be required before delivery can be completed, and the customer may need to provide additional information or make payments to release the shipment.

If you have any questions regarding shipping or delivery, feel free to contact us at hello@custombyluxurian.com

Delivery & Responsibility

We take steps to ensure safe delivery, but it is important that customers also cooperate during the process to avoid delays or returns.

  • An accurate shipping address must be provided
  • The customer must be available for delivery if required
  • The recipient must handle customs clearance and duties

If a shipment is returned due to missed delivery, unpaid duties, or incorrect address, the refund will be processed after deducting applicable shipping and handling charges.

For any issues related to delivery, address changes, or customs, please reach out to us at hello@custombyluxurian.com

Packaging & Presentation

We believe that the unboxing experience should feel just as special as the jewelry itself. Every piece is carefully packed to ensure it arrives in perfect condition while also maintaining a premium presentation.

  • Secure packaging to prevent damage during transit
  • Order details are included without showing the price
  • Designed to provide a clean and elegant unboxing experience

Depending on your selection, your jewelry may arrive in a gift-ready box or pouch, making it suitable for personal use or gifting.

Signature & Safety

For higher-value orders, we may require additional delivery confirmation to ensure safe handover.

  • A signature may be required for delivery
  • Adult supervision recommended for receiving high-value packages
  • Option to request carrier hold for pickup (where available)

This helps ensure that your order reaches you safely without risk.

Special Packaging Options

We offer different packaging styles to match your preference, whether you want a premium presentation or a more minimal, eco-friendly option.

  • Premium jewelry boxes for a luxury experience
  • Eco-friendly packaging option available
  • Velvet ring boxes for select items

Each option is designed to maintain both protection and presentation without compromising on quality.

Final Note:

We aim to keep the entire shipping and packaging process simple, secure, and consistent. While we handle everything from our side with care, certain factors like customs procedures and local regulations may vary by location. Our focus is to ensure that your order reaches you safely while maintaining the experience and quality that Custom By Luxurian stands for.

If you have any questions or need assistance at any stage of your order, our support team is here to help. You can contact us anytime at hello@custombyluxurian.com