Privacy Policy
Last updated: May 18, 2026
At Custom By Luxurian, we value your privacy and are committed to handling your personal information responsibly. This policy explains how we collect, use, and protect your information when you visit our website or make a purchase. Our goal is to keep everything clear so you understand exactly how your data is being used.
Information We Collect
When you place an order or interact with our website, we collect certain personal details that are required to complete your purchase and provide support. This may include your name, email address, phone number, and shipping or billing address. In addition to this, some information is collected automatically when you browse our website, such as your IP address, browser type, and pages visited.
- Personal details like name, email, phone, and address
- Order-related and payment-related information
- Technical data, such as IP address and browsing behavior
This information helps us process your order, improve our website, and provide a better overall experience.
Consent
By providing your personal information while placing an order or creating an account, you agree to its use for completing transactions, arranging delivery, and offering customer support. For any additional use, such as marketing emails, we only proceed with your permission.
- Consent is taken during checkout or interaction
- Marketing communication only with your approval
- You can withdraw consent anytime
If you wish to withdraw your consent, you can contact us at hello@custombyluxurian.com.
How We Use Your Information
We use your information to manage orders, communicate updates, and improve our services. This includes processing payments, arranging shipping, and responding to customer queries. If you choose to subscribe, we may also send updates about new collections or offers.
- Used for order processing and delivery
- Helps improve website performance
- Used for communication and updates (with consent)
We do not sell your personal information under any circumstances.
Sharing of Information
In some cases, your information may be shared with trusted third-party services that help us operate our business. These include payment processors, shipping carriers, and analytics tools. We may also share information if required by law.
- Shared with payment and shipping partners
- Used only for necessary service functions
- Disclosed only when legally required
These partners are only given access to the information needed to perform their role.
Shopify & Payment Security
Our store is hosted on Shopify Inc., which provides a secure platform for online transactions. Payment information is encrypted and handled according to industry security standards.
- Hosted on Shopify’s secure servers
- Payment data encrypted under PCI-DSS standards
- Data is stored only as long as required
This ensures your payment information is handled safely and responsibly.
Third-Party Services
Some services we use may operate outside your country, which means your data may be processed under different laws. Once you leave our website or access third-party platforms, their privacy policies will apply.
- Third-party tools used for payments and analytics
- May operate under different jurisdictions
- External sites follow their own privacy policies
We recommend reviewing their policies if needed.
Security
We take reasonable steps to protect your personal information from loss, misuse, or unauthorized access. Our systems use secure encryption and follow standard data protection practices.
- SSL encryption for secure browsing
- Industry-standard data protection methods
- Continuous monitoring for security
While no system is completely secure, we work to maintain a safe environment for your data.
Cookies
We use cookies to improve your browsing experience and understand how visitors interact with our website. These cookies help store session data and track site usage.
- Used to improve user experience
- Helps track visits and activity
- Can be managed through browser settings
Disabling cookies may affect certain features of the website.
Age of Consent
By using our website, you confirm that you are of legal age in your region. If you are a minor, you should use this site only with the permission of a parent or guardian.
- Website intended for legal-age users
- Minors require parental consent
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page.
- Changes take effect once updated
- Major updates may be notified
- Continued use implies acceptance
Contact Information
If you have any questions or would like to access, update, or delete your personal information, you can contact us at the following: