Terms of Service
At Custom By Luxurian, we aim to keep everything clear and transparent when you use our website or make a purchase. By accessing our site, placing an order, or interacting with our services, you agree to follow the terms outlined below. These terms apply to all users, including visitors, customers, and anyone interacting with our website. If you are under the legal age in your country, you may only use this website with the involvement of a parent or guardian.
Use of Website & Account Responsibility
When using our website, you are expected to provide accurate and updated information at all times. This includes your contact details, billing address, and shipping information when placing an order. Keeping this information correct helps us process your order smoothly and avoid delays.
- Users must provide accurate and complete information
- Any updates should be made promptly
- Suspicious or fraudulent activity may result in order cancellation
We reserve the right to limit or cancel orders if we believe the information provided is incorrect or the activity appears unusual.
Product Information & Availability
We make every effort to display our products as accurately as possible, including images, descriptions, and pricing. However, slight variations may occur due to differences in display settings or the handmade nature of some pieces.
- Product images and colors may vary slightly
- Availability may change without notice
- Some products may be limited or discontinued
This ensures flexibility while maintaining product quality and presentation.
Orders & Payments
All orders placed on our website are subject to acceptance and confirmation. Once your order is placed, it will be processed after payment is completed using secure payment methods.
- Orders are confirmed only after successful payment
- Payments are processed through secure platforms
- Delays caused by third-party payment services are beyond our control
This helps us maintain a safe and reliable transaction process.
Shipping & Delivery
We aim to deliver your order within the estimated time, but delivery timelines may vary depending on your location and shipping partner. It is important to provide accurate delivery details to avoid delays.
- Delivery timelines are estimates and may vary
- Customers must provide correct shipping details
- Customs duties and import charges are the buyer’s responsibility
We work with trusted carriers to ensure safe and timely delivery.
Returns & Exchanges
Returns and exchanges are handled according to our Return Policy. Certain products, especially customized or made-to-order items, may not be eligible for return.
- Returns are subject to our Return Policy
- Custom or personalized items may not be eligible
- Refunds are processed as per the original payment method
We recommend reviewing the return policy before making a purchase.
Acceptable Use
By using our website, you agree not to misuse it in any way. This includes using it for illegal activities, spreading harmful content, or interfering with the platform’s functionality.
- No illegal or harmful use of the website
- No misuse of customer data or system access
- Content cannot be copied or reused without permission
This helps maintain a safe and respectful environment for all users.
Third-Party Services
Our website may include links or integrations with third-party services such as payment providers or external tools. While we choose reliable partners, we are not responsible for their practices or policies.
- Third-party services operate independently
- Users should review their terms separately
- We are not liable for external platforms
Liability & Disclaimer
Our products and services are provided as available, and while we aim for the highest quality, we cannot guarantee that everything will always be error-free.
- Use of products is at your own discretion
- We are not liable for indirect or unexpected losses
- Liability is limited as permitted by applicable law
This ensures fairness while maintaining reasonable expectations.
Privacy & Data Use
Your personal information is handled according to our Privacy Policy. By using our website, you agree to how your data is collected and used for processing orders and improving your experience.
- Data is used for orders, support, and improvements
- Protected under our Privacy Policy
- Consent is given through website use
Updates to Terms
We may update these Terms from time to time to reflect changes in our business or legal requirements. Any updates will be posted on this page.
- Changes take effect upon posting
- Continued use means acceptance
- Users should review periodically
Governing Law
These Terms are governed by applicable laws depending on your location. In case of any dispute, it will be handled under the relevant legal jurisdiction.
- Subject to applicable local laws
- Jurisdiction depends on location
- Disputes handled accordingly
Contact Information
If you have any questions regarding these Terms, you can contact us at: